Ravello

DELIVERY 

*** FREE UK SHIPPING***

(please ignore rates listed below)

We aim to deliver all orders within 3-4 working days. If you do need the items by a certain date or faster, please email kate@alissyalondon.com to see if we can accommodate to your needs.

We will arrange for the delivery of goods to the address provided. For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact us.

If delivery is unsuccessful the customer will be responsible for any redelivery charges should they arise. 

International orders - The company is not responsible for any import duties, taxes or delays that may occur during shipping. Additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details themselves before placing the order.

We send all our orders with Royal Mail Special delivery. This is very secure service and will require someone to sign for your parcel. We will notify you by email the day the order is dispatched with the tracking details.

Late & Lost Items

If you haven't receive your item, then please contact us and we will provide you with the tracking number to enable you to chase it up. We cannot refund or replace lost items until 20 working days after the date of despatch (30 days for international items) – this is when the royal mail classes items as being lost.

International delivery – when items are sent to another country, your parcel is often handled by more than one postal service. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.

Items not received but tracked as being delivered – this frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases, you can request a proof of delivery certificate from Royal mail by filling in a signature request form.

Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address. we cannot be held responsible for goods that are lost or delayed in transit.

RETURNS

We hope that you are pleased with your purchase, but, if you are not, we are happy to exchange it or refund it for you. Please contact us within 7 days of receipt to arrange the exchange/refund of the item or items. They must be sent back in their original packaging and in an unworn condition with the security tag unbroken. Once we receive the items, we will then arrange the exchange/refund. The buyer is responsible for return/exchange costs.

In case of a faulty item, please email kate@alissyalondon.com quoting your name and address, details of the product, the reason for return and whether you require a refund or replacement. we will then advise on how to proceed with the return.

Alissya London is not responsible for any returns lost in transit – for your own protection we recommend that you return the item or items via special delivery and insure them at the appropriate value. Your statutory rights are not affected by our returns policy.

The cost of returning the item is your responsibility and the postage would only be refunded if the item was faulty and only if we are notified within 7 days of receipt.

Refunds will be processed within 3-5 days of receiving the returned items. Shipping costs will not be refunded. In the interests of fraud prevention, your refund will be issued by the same payment method.

Please note, that on all sale items we offer an exchange only.

If you require more information on returns or exchanges, please email us at

kate@alissyalondon.com 

Terms & Conditions

Our Products

Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the products. Products may vary slightly from those images. Leather and exotic skin is a natural product and like us humans, can have natural imperfections.  

Price of Products and delivery charges

Prices for our Products may change from time to time. The price of a product is always quoted in Pounds Sterling and includes VAT (where applicable) at the applicable current rate chargeable in the United Kingdom for the time being. 

We send all our orders with Royal Mail Special delivery. Our delivery charges include tracking and insurance in the case of loss or damage in transit.

We will arrange for the delivery of goods to the address provided. For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact us.

If delivery is unsuccessful the customer will be responsible for any redelivery charges should they arise. 

International orders - The company is not responsible for any import duties, taxes or delays that may occur during shipping. Additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details themselves before placing the order.

Exchange

If you are a consumer based in the European Union, you have the right to return the product to us unworn by letting us know no later than 14 days after purchase, and to be returned without undue delay. 

If you wish to make a change to a bespoke order please contact us at: kate@alissyalondon.com and we will let you know if the change is possible. If the change is possible, we will inform you about any changes to the price of your order and the timing of delivery and ask you to confirm whether you wish to go ahead with the change.

As a consumer, you have legal rights in relation to Products that are faulty or not as described.  These legal rights are not affected by your right of return and refund in these Terms.  Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

Our liability

If we fail to comply with these terms, we are responsible for the loss or damage but we are not responsible for any loss or damage that is not foreseeable.  Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this sale.

We only supply the Products for domestic and private use.  You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Use of our site

Our site is made available to you free of charge.  You acknowledge that, from time to time, the site may be unavailable and that we may suspend, withdraw, discontinue or change all or any part of our site at any time without notice.

We do not guarantee that our site will be secure or free from bugs or viruses.  You are responsible for configuring your information technology, computer programmes and platform in order to access our site.  You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. 

These terms also refer to our Privacy Policy, which also applies to your use of our site and by using our site you consent to its terms and you warrant that all data provided by you is accurate.

Intellectual Property

We are the owner of all intellectual property rights in our site, and in the material published on it.  These works are protected by copyright laws and treaties around the world. All such rights are reserved.

These Terms are governed by English law and the purchase of products or any dispute will be governed by English law.

Privacy Policy

We are committed to protecting and respecting your privacy. We are a small business and for the most part will only use your data to contact you from time to time regarding promotions or upcoming events.

We will not resell your details and we do not hold any credit card information. For further information please read the relevant sections on this website. 

This policy (together with our Terms and Conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be handled. By visiting www.alissyalondon.com (our site) you are accepting and consenting to the practices described in this policy.

Your information

We will collect and process the following information:

• Information you give us.  This is information about you that you give us from forms on our site or by corresponding with us by phone, e-mail or otherwise. The information you give us may include your name, address, e-mail address and phone number.
  
• Information we collect about you from your visits to our site. Our website hosting company will automatically collect the following information:
• Technical information, including IP address, browser type and version, time zone setting, and operating system
  
• Information about your visit, including products you viewed, page response times, length of visits to certain pages.
  
• Information from third parties. We may also view to information about you from the social media platform Instagram.

Cookies

A cookie is a small file of letters and numbers that are stored on your browser or the hard drive of your computer if you agree.  Cookies contain information that is transferred to your computer's hard drive.

Our website uses cookies to distinguish you from other users of our website.  This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.  Depending on the purpose, we may use session cookies (which remain on your browser until you leave the site) and/ or persistent cookies (which remain on your browser or hard drive for a longer period of time).

We use analytical/performance cookies.  These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. 

Please note that third parties (for example providers of external services like web traffic analysis services) may also use cookies, over which we have no control.  These cookies are likely to be analytical/performance cookies or targeting cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.  However, if you use your browser settings to block all cookies you may not be able to access all or parts of our site.

We do not share the information we gather using cookies with anyone else.  We assume that you have no objections to our use of cookies in this way.

Use of your information

We use information held about you in the following ways:

• To carry out our obligations arising from any sales entered into between you and us
• To notify you about changes to our service
• To ensure that content from our site is presented in the most effective manner for you and for your computer
• As part of our efforts to keep our site safe and secure
• To make suggestions and recommendations to you about goods or services that may interest
  

Disclosure of information

You agree that we have the right to share your personal information with:

• Selected third parties including business partners, suppliers and sub-contractors to fulfill sales we have entered
• Analytics and search engine providers that assist us in the improvement and optimisation of our site
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our website’s terms of use, or to protect the rights, property, or safety of us, our customers, or others
  

Personal data storage

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

We will regularly review our retention of your personal data and delete any personal data which is not necessary for us to retain.

Unfortunately, the transmission of information via the Internet is not completely secure.  Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site and so any transmission is at your own risk. 

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by contacting us at: kate@alissyalondon.com

You also have the right to access information held about you, which will provide upon request   

If you are unhappy with the way your personal data has been processed by us, you have the right to lodge a complaint with the Information Commissioner’s Office through their site www.ico.org.uk.

Changes to this policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.  Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to kate@alissyalondon.com