DELIVERY 

*** FREE UK SHIPPING***

(please ignore rates listed below)

We aim to deliver all orders within 3-4 working days. If you do need the items by a certain date or faster, please email kate@alissyalondon.com to see if we can accommodate to your needs.

We will arrange for the delivery of goods to the address provided. For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact us.

If delivery is unsuccessful the customer will be responsible for any redelivery charges should they arise. 

International orders - The company is not responsible for any import duties, taxes or delays that may occur during shipping. Additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details themselves before placing the order.

We send all our orders with Royal Mail Special delivery. This is very secure service and will require someone to sign for your parcel. We will notify you by email the day the order is dispatched with the tracking details.

Late & Lost Items

If you haven't receive your item, then please contact us and we will provide you with the tracking number to enable you to chase it up. We cannot refund or replace lost items until 20 working days after the date of despatch (30 days for international items) – this is when the royal mail classes items as being lost.

International delivery – when items are sent to another country, your parcel is often handled by more than one postal service. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.

Items not received but tracked as being delivered – this frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases, you can request a proof of delivery certificate from Royal mail by filling in a signature request form.

Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address. we cannot be held responsible for goods that are lost or delayed in transit.

RETURNS

We hope that you are pleased with your purchase, but, if you are not, we are happy to exchange it or refund it for you. Please contact us within 7 days of receipt to arrange the exchange/refund of the item or items. They must be sent back in their original packaging and in an unworn condition with the security tag unbroken. Once we receive the items, we will then arrange the exchange/refund. The buyer is responsible for return/exchange costs.

In case of a faulty item, please email kate@alissyalondon.com quoting your name and address, details of the product, the reason for return and whether you require a refund or replacement. we will then advise on how to proceed with the return.

Alissya London is not responsible for any returns lost in transit – for your own protection we recommend that you return the item or items via special delivery and insure them at the appropriate value. Your statutory rights are not affected by our returns policy.

The cost of returning the item is your responsibility and the postage would only be refunded if the item was faulty and only if we are notified within 7 days of receipt.

Refunds will be processed within 3-5 days of receiving the returned items. Shipping costs will not be refunded. In the interests of fraud prevention, your refund will be issued by the same payment method.

Please note, that on all sale items we offer an exchange only.

If you require more information on returns or exchanges, please email us at

kate@alissyalondon.com